Do you offer servicing or technical support?

Technical support is provided in the form of email and phone communication, support videos, instructional guides or video calls for diagnosis. Technical support requests can be submitted and are responded to within 48 hours.

The majority of technical support issues are resolved remotely, however in the event that a machine requires in-person repairs, the customer is responsible for all shipping costs to and from our Montreal, Canada facility. Customers are strongly encouraged to keep the original box and packing material for the machine head should it ever need repair. We cannot guarantee safe transport if the machine is not packaged in its original box and foam.

Damages due to improper use, user error, impact damage, unauthorized third party repair, improper electrical supply, natural disaster, abuse, inadequate lubrication, modification, improper storage and normal wear from use of the sewing machine are not covered under this warranty.

Warranty applies only to the original purchaser of the machine and is not transferrable.

Process:

- Buyers must provide sufficient proof of purchase (order number or invoice from Techsew or authorized distributors)
- Visible proof depicting the defect, such as pictures or videos, is required
- Technical support will be provided in the form of email and phone communication, support videos, instructional guides or video calls for diagnosis.
- It may be necessary to return an item for quality inspection
- In the case of a defective part, replacement parts will be provided at no charge, or at Techsew's option, will replace the product.

Not Covered Under Warranty:

- Second hand machines, or machines obtained from the original purchaser
- Machines of a different brand
- Machines obtained from unauthorized resellers
- Machines without sufficient proof of purchase
- Machines that have expired their warranty period
- Damage due to improper use, user error, impact damage, unauthorized third party repair, improper electrical supply, natural disaster, abuse, inadequate lubrication, modification, improper storage, extreme temperatures and normal wear from use of the sewing machine