Are the table and motor included?
Yes. Table and 110V motor are included with this machine. 220V motors are also available if needed.
What is the shipping cost of this machine?
Shipping cost will vary depending on the delivery location and delivery type (residential or commercial location). To estimate the shipping cost:
1- Add the product to your shopping cart by pressing the “ADD TO CART” button on the product page
2- On the shopping cart page, select Country, State/Province and enter your Zip/Postal code
3- Click “GET A QUOTE”. Shipping cost will appear.
How is this machine delivered?
This machine will be delivered on a shipping pallet by ground freight service (UPS Freight or Kingsway Transport). We can deliver to a residence or to a business. Freight terminal pickup is also available. For more information on our delivery methods please click the following link:
What are the weight and dimensions?
Total weight of the complete sewing machine unit including table and motor is approximately 200 lbs. The dimensions are approximately 47x21x45".
Is assembly or setup required?
The table and motor unit will be pre-assembled prior to delivery. The machine head will be prepared, adjusted, inspected and tested prior to delivery so it can be used immediately.
How long does shipping take?
When an order is placed, your machine will be pre-assembled, inspected, adjusted and tested prior to shipping. This process can take between 2 and 4 days. Shipping time after leaving our warehouse is approximately 3 to business 8 days. Shipments going outside of North America can take anywhere from 13 to 45 days.
Do you offer international shipping?
Yes, we can ship machinery to almost any country in the world. You can refer to our International Shipping page for approximate shipping costs to select countries. Please contact us for a shipping quote for delivery to any location outside of North-America.
What is your warranty/return/exchange policy?
We offer a Limited Lifetime Warranty on all new machines: New machines are covered by a manufacturer's warranty for a period of 1 year from the date of delivery. This covers any manufacturer's defects & parts.The motor supplied with the machine is guaranteed for a period of 1 year.
Technical support (by phone and email) is provided for the life of the machine. If you ever have any issues setting up, using or troubleshooting on your machine you can call to speak with one of our technicians to get assistance.
Returns and Exchanges:
We do not offer refunds, however pending approval we can accept an exchange for another machine or for store credit. Restock fees apply. For more information on returns & exchanges please click the following link:
How can I get technical support for this machine?
All new machines will include an instruction manual and support materials. All new machines are covered by our limited lifetime warranty which includes free technical support (by phone and by email only) for the life of the machine. If you ever have any issues setting up, using or troubleshooting on your machine you can call to speak with one of our technicians to get assistance.
Which forms of payment do you accept?
We accept payments by major credit cards (Visa, Mastercard, American Express, Discover), PayPal and wire transfer. We also offer equipment financing (for businesses only).
How do I know if this machine is the right one for me?
We highly recommend reading our industrial sewing machine buying guide available here:
To consult with us on whether this is the best machine for your needs, contact us toll-free at 866-415-8223.