| FAQ |
Are the table and motor included?
Yes. Table and 110V motor are included with this machine. 220V motors are also available if needed.
What is the shipping cost of this machine?
Shipping cost will vary depending on the delivery location and delivery type (residential or commercial address). To determine the shipping cost:
1- Add the product to your shopping cart by clicking the “Add To Cart” button on the product page
2- On the shopping cart page, click “Estimate Shipping and Tax”, then enter the country, state/province and zip/postal code
3- Press enter. The shipping cost will appear.
How is this machine delivered?
This machine will be delivered on a shipping pallet by ground freight service (UPS Freight or FastFrate Transport). The table unit will be preassembled, the machine head will be packaged securely in a box or crate and strapped down to the shipping pallet. We can deliver to a residence or to a business. For more information on machinery shipping, please review our shipping policy.
What are the weight and dimensions?
Total weight of the complete sewing machine unit including table and motor is approximately 200 lbs. The dimensions are approximately 47x21x45".
Is assembly or setup required?
The table unit will be preassembled, the machine head will be packaged securely in a box or crate and strapped down to the shipping pallet. You will be required to complete the setup which takes 15-20 minutes.
How long does shipping take?
For most machinery and heavy equipment, lead time is approximately 1 week prior to shipping depending on our order volume. This allows us to assemble, prepare, test and inspect your machine as well as prepare it for shipment. Once shipped, time in transit is approximately 1 week depending on your location (USA and Canada only). Transit time for international shipments can range from approximately 1 week for air freight to 6-8 weeks for ocean freight. Tracking information will be emailed to you once the equipment has shipped.
Do you offer international shipping?
Yes, we can ship machines to almost any country in the world. Please contact us for a shipping quote for delivery to any location outside of North-America.
What is your warranty/return/exchange policy?
Warranty:
We offer a Limited Lifetime Warranty on all new machines: New machines are covered by a manufacturer's warranty for a period of 1 year from the date of delivery. This covers any manufacturer's defects & parts. The motor supplied with the machine is guaranteed for a period of 1 year.
Technical support (by phone and email) is provided for the life of the machine. If you ever have any issues setting up, using or troubleshooting on your machine you can contact us and consult with one of our technicians to get assistance.
Returns and Exchanges:
We do not offer refunds, however pending approval we can accept an exchange for another machine or for store credit. Restock fees apply. For more information on returns & exchanges please review our terms & conditions.
How can I get technical support for this machine?
All new machines will include an instruction manual and support materials. You can find support videos on Youtube for many of our machines. If you ever have any issues setting up, using or troubleshooting on your machine you can contact us and consult with one of our technicians to get assistance.
Which forms of payment do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, wire transfers and monthly financing.
How do I know if this machine is the right one for me?
We highly recommend reading our industrial sewing machine buying guide, or you may contact us to consult with our technicians who will help determine the best machine for your needs.
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