Purchased the 4800pro, owned for over six months and no regrets. No doubt, customer support is TechSews priority. Theyre known for their outstanding support, emails or phone calls your concerns or questions will be answered by a friendly staff member.
The 4800 is a superior machine, its my first experience with an industrial or better yet any sewing machine. Im impressed with the build quality, you can immediately tell by how quiet the machine runs- can only be achieved by close tolerances on rotating parts. The balancing, low to little vibrations.. its powerful when needed (leathers, canvas, vinyls) and can drop down to less aggressiveness. not recommended for garments / quilting. Ive had a couple incidents but I was able to make those corrections by viewing the YouTube videos TechSew has posted.
Now, what I'm not impressed with is the table, I believe the table is a generic model sold by other suppliers- at the sitting position ur seated way to far left with ur left leg/knee up against the table upright support and ur left foot positioned in an uncomfortable position from the horizontal table leg support-very awkward. in short i repositioned the table top itself to the support stand- I don't recommend this- it took some modifications to balance the weight but it's a much more comfortable sitting position- this does not compromise the machine in any way it's still positioned exactly on the same bolt pattern- the other dislike is the foot pedal, which had to be move to the right and I found it to be to soft or sensitive - meaning it was very delicate to control- my fix was to test various springs tensions, I needed a little more resistance to feel more like a cars gas pedal -
Overall an absolute joy to operate-
Highly recommend the 4800- (the laser is a novelty) you will not be disappointed- call Ron!
My professional background : US Navy, Submarine generation equipment support and repairs- 40yrs in the power generation industry- heavy construction, gas / steam / wind turbines.
Thanks TechSew!