Lead time for in stock machines is approximately 3-4 weeks. Parts and accessories orders ship within 48 hours.
Welcome to Techsew.com
These Terms and Conditions constitute a legally binding agreement made between us, Techsew Sewing Machines and you, whether personally or on behalf of an entity. These Terms govern your use of the Site, so please read them carefully.
By accessing or using any part of the site, you agree that you have read, understood and agree to be bound by these terms. Do not access or use the site if you do not agree to these terms. Techsew Sewing Machines reserves the right to make any changes to these terms at any time. Continued use of the site constitutes your consent to any new or modified provisions of these terms and you agree to be bound by such modifications, alterations and updates.
ABOUT OUR PRODUCTS
All machinery sold by Techsew Sewing Machines are surrendered with the understanding that the purchaser assumes all liability resulting from unsafe operation. Techsew Sewing Machines shall not be held liable for personal injury, damages, legal fees or monetary loss resulting from the use of our machines under any circumstances.
Customers are expected to read and understand all instructions before operating any machinery and before making any adjustments or repairs. Do not attempt to operate any sewing machine unless it is securely fastened to its appropriate work table. Do not operate your sewing machine when parts have been removed as damages to the machine and/or injury may result. Keep hands clear of the presser foot, needle and motor drive belt at all times, and always use the machine with the safety devices that are included.
The motor should always be off when making any adjustments or repairs to a machine. Obey all safety procedures when transporting a machine, changing a needle, changing a bobbin, repairing or replacing parts, installing the drive belt and making any other changes.
All parts are guaranteed for 1 year by Techsew, except for consumable parts such needles, bobbins, bobbin cases, needle plates, presser feet, feed dogs, needle bars, belts, thread guides, and hooks or shuttles. The motor is guaranteed for 1 year. We encourage you to maintain and repair your own machine, and we offer free technical support (by phone and by email) for the life of your machine should you require assistance with adjustments and repairs. Damage due to improper use, neglect, impact damage and normal wear from use of the sewing machine are not covered under this warranty. Should your machine need to be returned for repair, you will be responsible for delivery costs and fees both ways. Customers are strongly encouraged to keep the original box and packing material for the machine head, should it ever need a repair. We cannot guarantee safe transport if the machine is not packaged in its original box and foam.
RETURNS & EXCHANGES
Once an order is processing the transaction cannot be canceled. Orders cannot be canceled or refunded for price adjustments or sales. We do not offer refunds; however, we do accept exchanges (restock fee of 15% to 35% will apply) for another machine or for store credit within 30 days of receiving your machine. Orders paid with a third party financing company cannot be returned nor exchanged. A request for a merchandise exchange must be made prior to returning any merchandise. Any unauthorized returns will be rejected and returned at the customer's expense. Merchandise can only be returned to our location. Buyer is responsible for shipping charges to and from our location, as well as any additional charges that may apply. Shipping charges are not refundable. Any merchant fees or credit card processing fees are not refundable since we do not get refunded these fees by Paypal. Merchandise must arrive in the same condition as it was received by the buyer.
Parts, accessories and supplies:
You have 30 days to return your order for an exchange, or a refund. If we made a mistake or the item was broken, you can rest assured that we will take care of the issue at no cost to you! (Please contact us within 48 hours after receiving your order if there was an issue that we need to resolve.) If you decide to simply return any items that you ordered for an exchange or a refund, just ship it back to us for a full refund (provided the item(s) is/are in new condition). You must contact us for authorization before sending back any items. Items sent without prior authorization will be rejected and sent back at your expense. Shipping charges are not refundable. Due to new Paypal policies, all merchant fees and credit card processing fees are no longer refundable and will be subtracted from the refund total.
You must inspect your shipment for damages before signing the delivery receipt. If you sign the delivery receipt stating the equipment was received in good condition, we cannot file an insurance claim in the event of damages and you will be responsible for purchasing and installing replacement parts 100% at your cost. In the event of damages in shipping, we will replace any damaged parts per our discretion and only in the event of total damage replace the entire machine. Do not reject the delivery, you will be charged for re-delivery of the equipment. Freight surcharges may apply for shipments to rural, remote and agricultural areas.
Techsew accepts the following forms of payment: Visa, MasterCard, American Express (USA only) and Paypal. By inputting your credit card number through the checkout process, you agree to allow Techsew to bill your account through our secure billing methods. All account information remains 100% confidential and encrypted by industry standard 256 Bit High Grade SSL. All credit cards with US billing addresses will be charged in US Dollars. All credit cards with Canadian billing addresses will be charged in Canadian Dollars. Payments made through Paypal can either be submitted in U.S. Dollars ($USD) or Canadian Dollars ($CAD). Overseas payments are billed in U.S. Dollars ($USD).
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