What is your return policy?

We do not offer refunds for machinery; however, we do accept exchanges (restock fee of 15% to 35% will apply) for another machine or for store credit. Orders paid with a third-party financing company cannot be returned nor exchanged. A request for a merchandise exchange must be made prior to returning any merchandise. Any unauthorized returns will be rejected and returned at your expense. Merchandise can only be returned to our location. 

You will be responsible for shipping charges to and from our location, as well as any additional charges that may apply. Shipping charges and credit card processing fees are not refundable. Merchandise must arrive in the same condition as it was received by the buyer. 

For parts, accessories and supplies, You have 30 days to return your order for an exchange, or a refund. If we made a mistake or the item was broken, you can rest assured that we will take care of the issue at no cost to you! (Please contact us within 48 hours after receiving your order if there was an issue that we need to resolve.) If you decide to simply return any items that you ordered for an exchange or a refund, just ship it back to us for a full refund (provided the item(s) is/are in new condition). You must contact us for authorization before sending back any items. Items sent without prior authorization will be rejected and sent back at your expense. Shipping charges are not refundable.

Due to new Paypal policies, all merchant fees and credit card processing fees are no longer refundable and will be subtracted from the refund total.