FOR PARTS AND ACCESSORIES
Parts, accessories and thread are shipped via UPS, USPS or Canada Post. Most orders are shipped within 48 hours. Transit time varies based on the service selected at the time of the order. To track your order:
USPS - https://www.usps.com/
Canada Post - https://www.canadapost.ca/cpc/en/home.page
Tracking information is not available for USPS Standard shipping. Transit time is approximately 7-10 business days. For UPS orders, you must provide a physical delivery address as they cannot deliver to a PO Box.
FOR INDUSTRIAL SEWING MACHINES AND HEAVY EQUIPMENT
Watch the video above for more information on what to expect with your machine delivery.
Industrial sewing machines and heavy equipment are shipped on a shipping pallet. The table unit will be preassembled, the machine head will be packaged securely in a box or crate and strapped down to the shipping pallet.
Deliveries are made at the curbside with a full-size semi-truck ranging from 20 to 53 feet in length. It will not be a box truck like a UPS or Fedex truck.
The equipment can be offloaded from the truck one piece at a time (table, then machine head box) and brought indoors. We recommend having 2 people available at the time of the delivery to offload the equipment, inspect the shipment and sign the delivery documents.
Note that all freight carriers are currently experiencing extremely high volume and delays of up to a week are common.
For most machinery and heavy equipment, lead time prior to shipping is approximately 3-4 weeks. This allows us to assemble, prepare, test and inspect your machine as well as prepare it for shipment.
Once shipped, time in transit is approximately 5-10 business days depending on your location (USA and Canada only). Transit time for international shipments can range from approximately 1 week for air freight to 6-8 weeks for ocean freight. Tracking information will be emailed to you once the equipment has shipped.
Shipments to USA are shipped with TForce Freight and Hercules.
TForce Freight: To track your shipment call TForce Freight at 800-333-7400. To track your order online, visit https://www.tforcefreight.com/ltl/apps/Home . Please allow at least 24 hours after receiving our shipment notification before attempting to track your shipment.
Hercules: To track your shipment call Hercules at 800-621-8723. To track your order online, visit https://www.herculesfreight.com/Forms/TrackShipment . Please allow at least 24 hours after receiving our shipment notification before attempting to track your shipment.
Shipments to Canada are shipped with FastFrate, TST Overland or Gariepy Transport . To track your shipment, call FastFrate at 800-268-1564. To track your order online, visit https://fastfrate.com/en/
TST Overland: 1-888-878-9229 or online https://www.tstoverland.com/tracing . Please allow at least 24 hours after receiving our shipment notification before attempting to track your shipment.
Gariepy Transport: 514-494-3400
International Shipments are shipped with UPS Ocean Freight or UPS Air Freight. Please contact us for information on international shipments.
SHIPPING AND DELIVERY INFORMATION
Freight Delivery with Liftgate
The truck driver is not responsible for bringing the equipment into your home. They will move the pallet to the end of the truck, and you are responsible for offloading the equipment and bringing it indoors. If you select liftgate service at the time of your order, the driver will lower the pallet to the ground level only. We recommend having 2 people available at the time of the delivery.
Freight surcharges may apply for shipments to rural, remote and agricultural areas.
Residential deliveries – the shipping company will contact you (typically 1-2 days ahead of time) to set a delivery appointment. Weekend deliveries are not available. The delivery will be made at the curbside. You will be responsible for offloading the equipment directly from the truck. We recommend having 2 people available at the time of the delivery. If you would like the truck driver to lower the pallet to the ground level, you must select liftgate service at the time of your order. It cannot be added afterwards.
Commercial deliveries – For deliveries to a commercial/business address, the shipping company will NOT contact you ahead of time. They will deliver during standard business hours. You will be responsible for offloading the equipment directly from the truck, either at the curbside or your shipping dock. If you would like the driver to lower the pallet to the ground level, you must select liftgate service at the time of your order. It cannot be added afterwards.
Inspecting for damages – Immediately after offloading the equipment from the truck and before signing any delivery documents, it is best to completely remove the pallet wrapping and packing materials and carefully inspect the table unit and machine box for damages, dents, large scratches or broken parts. If there are any damages, you must write PRODUCTS DAMAGED on the delivery receipt, then you may sign and accept the delivery. Please contact us immediately afterwards so we can replace any damaged parts or file a damage insurance claim if necessary.
Per freight shipping regulations, customers are entitled to 15 minutes to offload the equipment and inspect for damages.
In the rare event of damages, we will send replacement parts or components as needed. You will be responsible for installing replacement components if necessary. Only in the event of total damage will the entire machine be replaced.
If you sign the delivery receipt stating the equipment was received in good condition, we cannot file an insurance claim in the event of damages and you will be responsible for purchasing and installing replacement parts 100% at your cost. Do not reject the delivery, you will be charged for re-delivery of the equipment.
Note that industrial machinery is a commercial product and minor imperfections such as paint chips or scratches can be expected on the table, legs and machine. These do not affect the performance of a machine and are not subject to damage insurance claims nor eligible for replacements.
We recommend keeping the original boxes and packing materials in case transport of the machine is required in the future.
If you have any questions about shipping, feel free to contact our helpful customer support team.