Warranty and Returns

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Warranty and return questions

Do you offer servicing or technical support?

Yes, we offer free technical support (by phone and by email) for the life of your machine. If you require any assistance with adjustments and repairs, you can contact us to consult with one of our certified technicians who will be happy to guide you ...

Do you offer a warranty on your machines?

We offer a Limited Lifetime Warranty with free technical support on all industrial sewing machines and skiving machines. All parts are guaranteed for 1 year by Techsew, except for consumable parts such needles, bobbins, bobbin cases, needle plates, presser...

What is your return policy?

We do not offer refunds for machinery; however, we do accept exchanges (restock fee of 15% to 35% will apply) for another machine or for store credit. Orders paid with a third-party financing company cannot be returned nor exchanged. No exchanges will...

Do you have replacement parts for your machines?

Yes, we stock replacement parts for all of our machines and have express shipping options should you ever need a replacement urgently.

What happens if my machine arrives damaged?

Do not reject the delivery! Before signing any delivery documents, you must carefully inspect the table unit and machine box for damages, dents, large scratches or broken parts. If there are any damages, you must write “PRODUCTS DAMAGED” and specify ...