Troubleshooting

Loose stitches or knots on the underside of the material

The lower thread lies straight on the underside of the material and there is the appearance of loops or small knots. Possible Causes and Solutions: Cause: The tension of the upper thread is too weak or the tension of the lower thread is too tight...

How do I assemble my machine?

The table unit will already be assembled. The machine head will be packaged securely in a box or crate. You will be required to complete the assembly by securing the machine head to the table and attaching the drive belt to the motor. Please refer to...

How do I thread the machine?

Please refer to your instruction manual, or to our Youtube videos to learn how to thread your machine.

The thread is breaking

Thread breaks or shreds while sewing Possible Causes and Solutions: Cause: The needle is not inserted correctly in the machine.Solution: Remove the needle and install it according to the instruction manual or support video. Make sure the needle grooves...

Loose stitches or knots on the top surface of the material

The upper thread lies straight on the top surface of the fabric and the lower thread appears there in form of small knots. Possible Causes and Solutions: Cause: The tension of the upper thread is too tight or the tension of the lower thread is too...

Stitches are skipping

The stitches are skipping periodically, or stitches are not forming at all. Possible Causes and Solutions: Cause: The machine is not threaded correctly.Solution: Check whether the upper thread runs correctly from the spool of thread to the needle. ...