Shipping and Delivery

Shipping and delivery questions

How do you ship industrial sewing machines?

Your machine will be shipped via LTL semi-truck on a shipping pallet. The table unit will already be assembled, and the machine head will be securely packaged in a box or crate. All items will be wrapped and secured to the pallet. The truck will make...

Who will be delivering my machine?

Your machine will be delivered by UPS Freight (for USA shipments), FastFrate (for Canada shipments) or TST Overland (for Canada shipments).  Contact information for shipping companies: UPS Freight: https://www.upsfreight.com/shipping/tracking/index...

How much does shipping cost?

Shipping cost will vary based on the delivery location. Shipping costs typically range from $250 to $350 for freight delivery. To determine the exact shipping cost, simply add the product(s) to your shopping cart, then visit the shopping cart page and...

Will the shipping company call me before delivery?

If you select the Residential Delivery option, the shipping company will call you in advance to make a delivery appointment.  If you select the Commercial Delivery option, the shipping company will not call you in advance, they will deliver during regular...

Will the shipping company bring the machine into my home?

The truck driver will not bring the machine into your home. The delivery will be made at the curb or at the end of your driveway.If you select liftgate service at the time of your order, the driver will lower the pallet to the ground level at the curb...

Do I need any special equipment to accept the delivery?

You do not need any special equipment to accept the delivery, however we recommend having 2 people available at the time of the delivery. The machine can weigh anywhere from 75 lbs. to 150 lbs., and the table unit can weigh anywhere from 75 lbs. to 150...

Do I have to assemble the machine?

The table unit will already be assembled. The machine head will be packaged securely in a box or crate. You will be required to complete the assembly by securing the machine head to the table and attaching the drive belt to the motor. Please refer to...

What happens if my machine arrives damaged?

Do not reject the delivery! Before signing any delivery documents, you must carefully inspect the table unit and machine box for damages, dents, large scratches or broken parts. If there are any damages, you must write “PRODUCTS DAMAGED” and specify ...