FAQ Search Results

Find Parts & Supplies for Your Machine!

How do I track my order?

Tracking information will be emailed to you as soon as your machine is shipped. Contact information for our shipping carriers:UPS FreightTrack your shipment by visiting: https://www.upsfreight.com/ltl/apps/home/ or calling 800-333-7400 FastFrateTrack...

How do I place an order?

Orders can be placed directly on our website. Simple add the desired product(s) to your shopping cart, then procedd to the checkout page and follow the instructions provided. Orders can also be placed over the phone by calling us at 866-415-8223.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express (USA only), PayPal and offer affordable monthly financing with Klarna (USA) and Paybright (Canada). To apply for financing, simply click the financing graphic on the product page, or select "monthly financing...

When will my order be shipped?

For in-stock parts and accessories, your order will ship within 48 hours. For machinery, our current lead time is 2-3 weeks, though most machines are shipped within 2 weeks. This allows us to assemble, inspect and test the machine as well as prepare ...

Do you offer financing or monthly payment plans?

Yes, we offer affordable monthly financing with Klarna (USA) and Paybright (Canada). To get prequalified or to see the estimated monthly payments, click on the financing link of the product you’re looking to purchase. You can also select "monthly financing...

Which currency will my credit card be billed in?

For products shipping to USA, your order will be billed in $USD. For products shipping to Canada, your order will be billed in $CAD. For products shipping internationally, your order will be billed in $USD.

When will I receive my order?

For machinery, time in transit is approximately 5-7 business days depending on your location (USA and Canada only). Tracking information will be emailed to you once the machine has shipped. For parts and accessories the shipping time will vary based ...

Can I make changes to my order?

Once an order is submitted, we cannot add any additional products to it. If you would like to add any parts or accessories, you can place a new order and we will do our best to ship everything together. For any changes to the billing, shipping or account...

How do I check my order history?

To check your order history, sign into your customer account by clicking "Sign In" at the top of the page and entering your email address and password.