Do you offer a warranty on your machines?

We offer a Limited Lifetime Warranty with free technical support on all industrial sewing machines and skiving machines. All parts are guaranteed for 1 year by Techsew, except for consumable parts such needles, bobbins, bobbin cases, needle plates, presser feet, feed dogs, needle bars, belts, thread guides, and hooks or shuttles. The motor is guaranteed for 1 year.

We encourage you to maintain and repair your own machine, and we offer free technical support (by phone and by email) for the life of your machine should you require assistance with adjustments and repairs. Damage due to improper use, neglect, impact damage and normal wear from use of the sewing machine are not covered under this warranty. In the rare case that your machine needs to be returned for repair, you will be responsible for delivery costs and fees both ways. Customers are strongly encouraged to keep the original box and packing material for the machine head, should it ever need a repair.