How Can We Help?

 

shipping.png
Shipping and Delivery
How do you ship industrial sewing machines?
Your machine will be shipped via LTL semi-truck on a shipping pallet. The table unit will already be assembled, and the machine head will be securely packaged in a box or crate. All items will be wrapped and secured to the pallet. The truck will make...
Who will be delivering my machine?
Your machine will be delivered by UPS Freight (for USA shipments), FastFrate (for Canada shipments) or TST Overland (for Canada shipments).  Contact information for shipping companies: UPS Freight: https://www.upsfreight.com/shipping/tracking/index...
How much does shipping cost?
Shipping cost will vary based on the delivery location. Shipping costs typically range from $250 to $350 for freight delivery. To determine the exact shipping cost, simply add the product(s) to your shopping cart, then visit the shopping cart page and...
Will the shipping company call me before delivery?
If you select the Residential Delivery option, the shipping company will call you in advance to make a delivery appointment.  If you select the Commercial Delivery option, the shipping company will not call you in advance, they will deliver during regular...
Will the shipping company bring the machine into my home?
The truck driver will not bring the machine into your home. The delivery will be made at the curb or at the end of your driveway.If you select liftgate service at the time of your order, the driver will lower the pallet to the ground level at the curb...
Do I need any special equipment to accept the delivery?
You do not need any special equipment to accept the delivery, however we recommend having 2 people available at the time of the delivery. The machine can weigh anywhere from 75 lbs. to 150 lbs., and the table unit can weigh anywhere from 75 lbs. to 150...
Do I have to assemble the machine?
The table unit will already be assembled. The machine head will be packaged securely in a box or crate. You will be required to complete the assembly by securing the machine head to the table and attaching the drive belt to the motor. Please refer to...
What happens if my machine arrives damaged?
Do not reject the delivery! Before signing any delivery documents, you must carefully inspect the table unit and machine box for damages, dents, large scratches or broken parts. If there are any damages, you must write “PRODUCTS DAMAGED” and specify ...
View all
cart.png
Orders
How do I track my order?
Tracking information will be emailed to you as soon as your machine is shipped. Contact information for our shipping carriers:UPS FreightTrack your shipment by visiting: https://www.upsfreight.com/ltl/apps/home/ or calling 800-333-7400 FastFrateTrack...
How do I place an order?
Orders can be placed directly on our website. Simple add the desired product(s) to your shopping cart, then procedd to the checkout page and follow the instructions provided. Orders can also be placed over the phone by calling us at 866-415-8223.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express (USA only), PayPal and offer affordable monthly financing with Klarna (USA) and Paybright (Canada). To apply for financing, simply click the financing graphic on the product page, or select "monthly financing...
When will my order be shipped?
For in-stock parts and accessories, your order will ship within 48 hours. For machinery, our current lead time is 2-3 weeks, though most machines are shipped within 2 weeks. This allows us to assemble, inspect and test the machine as well as prepare ...
Do you offer financing or monthly payment plans?
Yes, we offer affordable monthly financing with Klarna (USA) and Paybright (Canada). To get prequalified or to see the estimated monthly payments, click on the financing link of the product you’re looking to purchase. You can also select "monthly financing...
Which currency will my credit card be billed in?
For products shipping to USA, your order will be billed in $USD. For products shipping to Canada, your order will be billed in $CAD. For products shipping internationally, your order will be billed in $USD.
When will I receive my order?
For machinery, time in transit is approximately 5-7 business days depending on your location (USA and Canada only). Tracking information will be emailed to you once the machine has shipped. For parts and accessories the shipping time will vary based ...
Can I make changes to my order?
Once an order is submitted, we cannot add any additional products to it. If you would like to add any parts or accessories, you can place a new order and we will do our best to ship everything together. For any changes to the billing, shipping or account...
How do I check my order history?
To check your order history, sign into your customer account by clicking "Sign In" at the top of the page and entering your email address and password.
View all
shield.png
Warranty and Returns
Do you offer servicing or technical support?
Yes, we offer free technical support (by phone and by email) for the life of your machine. If you require any assistance with adjustments and repairs, you can contact us to consult with one of our certified technicians who will be happy to guide you ...
Do you offer a warranty on your machines?
We offer a Limited Lifetime Warranty with free technical support on all industrial sewing machines and skiving machines. All parts are guaranteed for 1 year by Techsew, except for consumable parts such needles, bobbins, bobbin cases, needle plates, presser...
What is your return policy?
We do not offer refunds; however, we do accept exchanges (restock fee of 15% to 35% will apply) for another machine or for store credit. Orders paid with a third-party financing company cannot be returned nor exchanged. No exchanges will be accepted ...
Do you have replacement parts for your machines?
Yes, we stock replacement parts for all of our machines and have express shipping options should you ever need a replacement urgently.
What happens if my machine arrives damaged?
Do not reject the delivery! Before signing any delivery documents, you must carefully inspect the table unit and machine box for damages, dents, large scratches or broken parts. If there are any damages, you must write “PRODUCTS DAMAGED” and specify ...
View all
troubleshooting.png
Troubleshooting
Loose stitches or knots on the underside of the material
The lower thread lies straight on the underside of the material and there is the appearance of loops or small knots. Possible Causes and Solutions: Cause: The tension of the upper thread is too weak or the tension of the lower thread is too tight...
How do I assemble my machine?
The table unit will already be assembled. The machine head will be packaged securely in a box or crate. You will be required to complete the assembly by securing the machine head to the table and attaching the drive belt to the motor. Please refer to...
How do I thread the machine?
Please refer to your instruction manual, or to our Youtube videos to learn how to thread your machine.
The thread is breaking
Thread breaks or shreds while sewing Possible Causes and Solutions: Cause: The needle is not inserted correctly in the machine.Solution: Remove the needle and install it according to the instruction manual or support video. Make sure the needle grooves...
Loose stitches or knots on the top surface of the material
The upper thread lies straight on the top surface of the fabric and the lower thread appears there in form of small knots. Possible Causes and Solutions: Cause: The tension of the upper thread is too tight or the tension of the lower thread is too...
Stitches are skipping
The stitches are skipping periodically, or stitches are not forming at all. Possible Causes and Solutions: Cause: The machine is not threaded correctly.Solution: Check whether the upper thread runs correctly from the spool of thread to the needle. ...
View all