Frequently Asked Questions

How do I know which industrial sewing machine I need?
Industrial sewing machines come in many shapes and sizes and vary depending on customer needs. Feel free to contact us with any questions and we’d be happy to guide you in the right direction.

Can you ship internationally?
Yes. We ship equipment to the USA, Canada, South America, United Kingdom, Europe, Australia and to most other regions of the world. Please contact us for a shipping quote or for more information.

How do you ship industrial machines and heavy equipment?
Industrial sewing machines and heavy equipment are shipped on a shipping pallet. The table unit will be preassembled, the machine head will be packaged securely in a box or crate and strapped down to the shipping pallet. Deliveries are made at the curbside with a full-size semi-truck ranging from 20 to 53 feet in length. It will not be a box truck like a UPS or Fedex truck.

Fore more information on our shipping methods please read our Freight Shipping Policy.

Which forms of payment do you accept?
We accept all major credit cards, Paypal and wire transfers. Monthly financing for machinery is also available.

What is your warranty/return/exchange policy?
New machines are covered by our limited lifetime warranty which includes 1 year on the machine and motor and free technical support (by phone and by email) for the life of the machine. We do not offer refunds. Exchanges are accepted pending approval. All shipping costs are the responsibility of the customer.

How long does shipping take?
For most machinery and heavy equipment, lead time is approximately 2-3 weeks prior to shipping depending on our order volume. This allows us to assemble, prepare, test and inspect your machine as well as prepare it for shipment. Once shipped, time in transit is approximately 5-7 business days depending on your location (USA and Canada only). Transit time for international shipments can range from approximately 1 week for air freight to 6-8 weeks for ocean freight. Tracking information will be emailed to you once the equipment has shipped.

What do I do if I’m having trouble with my machine?
If you have any issues setting up, using or troubleshooting on your machine you can contact us for technical support. We offer free technical support (by phone and email) for the life of your machine.